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CASE STUDY - Allotment Bars in Manchester

How Allotment Bars increased spend per head and doubled staff tips by using ServedUp

In this case study, Gavin Williams, Co-owner and Director of the two independently owned Allotment Bars, in Birkdale and Manchester’s Northern Quarter, delivered great results by implementing ServedUp order to table

All of the team at ServedUp have been amazing, they are all very approachable and friendly. They are very quick getting back to us if we have any questions, and the online chat support has been outstanding. The system is so easy to use, and the product is slick. Sometimes my staff message me at 2am and ask for a product to be added, and I can access the dashboard from whatever device and make the change really quickly. I really believe it’s the future of hospitality.

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BACKGROUND

Introducing the two Allotment Bars in Manchester 

"Both of our bar venues serve big flavour food & drinks, in a botanical themed setting.

Our Birkdale bar and restaurant serves a large variety of customers, from families on day trips to more of our regulars. Our Northern Quarter site has as expected - lots of young hipsters and has more of a bar feel.

Before ServedUp, we had a tablet that connected to a standard EPOS system, which was a much slower process. "




THE CHALLENGE

Why we decided to switch to ServedUp

"I’ve wanted to bring in an order to table solution for a while, even pre-Covid. I had a trip to America a couple of years ago, and they were using QR codes in lots of bars and restaurants and I thought it was great, but there was nothing like it here in the UK at the time, and I wasn’t sure if customers would be ready for the change.

I already had a relationship with the ServedUp team following the Diageo hand sanitiser units, so when they mentioned they were launching an order-to-table system, I jumped at the chance to have a demo!"

THE SOLUTION

How did ServedUp tick all the right boxes?

"Once I had the product demonstration and I realised how easy it was to use and simple to set-up, it was an immediate yes.
The staff now love it, their tips have increased through the app and the customer uptake has been fantastic. Even the older clientele are happy using it!
Switching to an order to table solution has been phenomenal, we have completely moved away from cash which is no longer a security concern for us, and have decreased the number of staff we need on per shift, which is a big help with the hospitality shortage at the moment."

 

Here are some high level stats since the two Allotment Bars in Manchester switched to ServedUp

  • Saving 1.5 staff members per shift
  • Covid safe, no lingering over tables
  • Increase in spend per head
  • Staff gratuities have gone up - tips doubled!

Ready to future-proof your hospitality business with ServedUp?

Book a demo
WHAT SERVEDUP PROVIDED?

ServedUp Order & Pay Solution

QR Codes for each table

2 x ServedUp Terminals with Printer (for each venue)

Digital Menu with Takeaway Preorder

ServedUp Mobile Order & Pay Web App

ServedUp Account Manager & Onboarding Team

LEARN MORE
ServedUp Terminal with Printer
OFFER

Free ServedUp Terminals worth £150 each when you Sign Up*

*£150 hardware cost refunded after 1000 transactions