Interviews, testimonials & case studies from ServedUp customers

What our customers love about ServedUp

ServedUp is used by thousands of hospitality and retail businesses.

Find out how business owners from various areas across the industry have used our platform to transform operations, increase revenues and enhance the customer experience.

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Trusted by 1000s UK Bars, Pubs and Restaurants

Game changing solution which increases profitability and will revolutionise the industry and the way that guests order in hospitality settings

Director, The Hawks Nest, London Frazer Timmerman

I don't have any words that express how grateful I am for the quick turn around and the excellent customer service. Wait times and order issues are down, staff are happy and it's a better experience for our customers.

Venue Manager, University of Surrey Students'​ Union James Lackovic
CASE STUDY

Increasing Revenue by 30% at Hawks Nest, London

The ease of ordering is directly associated with consumption rates. We estimate that our spend per head is 30% higher than it would be if we did not use ServedUp.

The customer experience is also improved dramatically as speed of service is maximised and often guests comment on how quickly their drinks are served. Customers are more likely to order another round of drinks if they know that it will only take a few minutes.

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hawks-nest-shepherds-bush-street-food
Happy Students at The Marquee
CASE STUDY

How University of Surrey Students’ Union managed to reopen and increase revenue by switching to ServedUp

On a busy Friday night the University of Surrey Students’ Union were faced with a serious problem when their mobile order to table solution suddenly 'went down' right in the middle of trade - resulting in nearly £10k in lost revenue in a single evening and a huge amount of stress for venue staff and frustration for customers. An early Saturday morning switch to ServedUp (which took less than 8 hours from start to finish) saved the remainder of the weekend’s trading.

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CASE STUDY

How Allotment Bars increased spend per head and doubled staff tips by using ServedUp

In this case study, Gavin Williams, Co-owner and Director of the two independently owned Allotment Bars, in Birkdale and Manchester’s Northern Quarter, shows us great results achieved by implementing ServedUp order to table

  • Saving 1.5 staff members per shift
  • Covid safe, no lingering over tables
  • Increase in spend per head
  • Staff gratuities have gone up - tips doubled!
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Allotment
The Garibaldi Community Pub
CASE STUDY

How The Garibaldi embraced new technology and increased speed of service by 50%

Here are some more high level stats since The Garibaldi switched to ServedUp:

  • 70-85% of sales through ServedUp since implementing it, uptake is getting higher every day
  • Improvement on customer satisfaction
  • Gin sales have at least doubled
  • Increased sales of 63.3% per week
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CASE STUDY

ServedUp reduced staff costs and transaction fees at The Castlebar, London

Before ServedUp, the Castlebar's order and payment process needed too much contact between staff and customers, for example the use of shared menus, manual face-to-face order taking, handling cash payments or passing a hand-held card payment terminal to the customer, and so forth. 

That’s why the team decided they needed a new system that could: 

  • Limit face-to-face contact between staff and customers
  • Replace physical menus with online menus
  • Let customers order and pay from their own tables without having to handle any shared payment equipment 
  • Cut costs as much as possible
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The Castlebar
CASE STUDY

Reduce Cost + Increase Spend Per head at Heathcock, Cardiff

In addition to keeping loyal customers happy during lockdown by offering takeaway, ServedUp’s mobile order to table and payment solution was very complementary to the Heathcock’s plans to diversify and open their new back garden area and Oyster Bar by:

  • limiting the need for face-to-face contact between staff and customers
  • replacing physical menus with online menus 
  • letting customers order and pay from their own tables reducing wait time and therefore increasing spend
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The Heathcock

The ServedUp team has been amazing at every single step of the journey - and I’m not just saying this as lip service! None of our team are particularly ‘tech-orientated’, but the Zoom product demonstration felt so personal (especially after receiving a huge amount of sales calls previously!). Your team is a testament to the value you place on customer support, you put us at ease and checked that all of our team were confident with ServedUp before using it, which made us feel confident to use it."

The Garibaldi Pub, Redhill Surrey Siobhainn Lewis

“ServedUp’s mobile order to table and payment solution was very complementary to our plans to introduce a takeaway service and also to diversify and open our new back garden area and Oyster Bar. We are very pleased with how quickly our customers have taken to it. We can't wait to be fully operational again to really put the system through its paces!”

Co-owner, The Heathcock, Cardiff Guy Ennever

Maximise Revenue and Decrease Cost with ServedUp

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