Interviews, testimonials & case studies from ServedUp customers

What our customers love about ServedUp

ServedUp is used by thousands of hospitality and retail businesses.

Find out how business owners from various areas across the industry have used our platform to transform operations, increase revenues and enhance the customer experience.

ServedUp dashboard and terminal

Trusted by 1000s UK Bars, Pubs and Restaurants

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The-Heathcock-Logo
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The Castlebar
The Heathcock Cardiff

Game changing solution which increases profitability and will revolutionise the industry and the way that guests order in hospitality settings

“ServedUp’s mobile order to table and payment solution was very complementary to our plans to introduce a takeaway service and also to diversify and open our new back garden area and Oyster Bar. We are very pleased with how quickly our customers have taken to it. We can't wait to be fully operational again to really put the system through its paces!”

CASE STUDY

Increasing Revenue by 30% at Hawks Nest, London

The ease of ordering is directly associated with consumption rates. We estimate that our spend per head is 30% higher than it would be if we did not use ServedUp.

The customer experience is also improved dramatically as speed of service is maximised and often guests comment on how quickly their drinks are served. Customers are more likely to order another round of drinks if they know that it will only take a few minutes.

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Happy Students at The Marquee
CASE STUDY

How University of Surrey Students’ Union managed to reopen and increase revenue by switching to ServedUp

On a busy Friday night the University of Surrey Students’ Union were faced with a serious problem when their mobile order to table solution suddenly 'went down' right in the middle of trade - resulting in nearly £10k in lost revenue in a single evening and a huge amount of stress for venue staff and frustration for customers. An early Saturday morning switch to ServedUp (which took less than 8 hours from start to finish) saved the remainder of the weekend’s trading.

CASE STUDY

Reduce Cost + Increase Spend Per head at Heathcock, Cardiff

In addition to keeping loyal customers happy during lockdown by offering takeaway, ServedUp’s mobile order to table and payment solution was very complementary to the Heathcock’s plans to diversify and open their new back garden area and Oyster Bar by:

  • limiting the need for face-to-face contact between staff and customers
  • replacing physical menus with online menus 
  • letting customers order and pay from their own tables reducing wait time and therefore increasing spend
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The Old Mill in Durham
CASE STUDY

How ServedUp gave The Old Mill in Durham a real boost 

Thanks to ServedUp, The Old Mill was able to increase its takeaway orders by 50%, reopen its doors after the first lockdown without a hitch, and gain more customers in the process — all whilst keeping costs down, maximising spend per head, and increasing upsell.

Highlights of implementing ServedUp at The Old Mill:

  • Boost takeaway revenue by 50% 
  • Operate in a Covid-secure way 
  • Digitise their ordering and payment process
CASE STUDY

Significantly reduce staff costs and transaction fees at The Castlebar, London

Before ServedUp, the Castlebar's order and payment process needed too much contact between staff and customers, for example the use of shared menus, manual face-to-face order taking, handling cash payments or passing a hand-held card payment terminal to the customer, and so forth. 

That’s why the team decided they needed a new system that could: 

  • Limit face-to-face contact between staff and customers
  • Replace physical menus with online menus
  • Let customers order and pay from their own tables without having to handle any shared payment equipment 
  • Cut costs as much as possible
The Castlebar

Maximise Revenue and Decrease Cost with ServedUp